Shipping and returns

If you have any questions about this text, write to us.

Shipping

• We ship from Miami, Florida, to any country.
• The shipping method and cost are in your quote. We can also deliver to your freight forwarder in Miami.
• Transit times depend on the destination, the carrier and customs; we tell you when we quote and cannot guarantee them.
• When we ship, we send you the tracking number.
• The quote tells you how import taxes and duties of the destination country are handled.

If the package arrives damaged

Check the package when you receive it. If it arrives damaged or with the wrong part, write to us as soon as possible with photos of the package and the part, and we will sort it out with you.

Returns

• To request a return, write to us as soon as you receive the part; we confirm whether it applies and how to do it.
• The part must be uninstalled, unused and in its original packaging.
• Electrical or electronic parts, special orders and used parts may have different terms: they are stated in the quote.
• If a restocking fee applies, we tell you before accepting the return.
• If the mistake is ours, we cover the return shipping; in other cases we tell you how it is handled before you send it.

Refunds

Once we receive and inspect the returned part, we refund you through the same payment method and let you know when it is done.

How to request a return

Write to us on WhatsApp +1 786 602-0906 or at team@vexden.com with your order number and the reason. We will tell you how to send it.